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In an effort to provide you with the best customer service possible, B&H will be will be implementing a new state-of-the-art computer system as of November 1, 2006.
What this means to you:
- Compliance with new ISBN standards
- Easier access to product/title information
- Streamlined order processing
- Improved order status information
- More accurate order invoicing
- Simpler returns processing and crediting
The Oracle E-Business Suite is a world class business system. The Oracle system will allow us to provide product information through ONIX, another industry information standard and giving us the capability to grow and adapt to future industry needs. We will have the ability for easier electronic ordering, invoicing, order acknowledgements and payables.
One significant change that you will notice involves invoicing. All invoices will be mailed after the order has shipped. Only a packing list will be included with your order. Any canceled or backordered product will be noted on the packing list but will not be noted on the invoice. Customers that receive electronic purchase order acknowledgements and invoices will not be impacted by this change.
We are doing extensive testing of the new system prior to implementation and our employees are receiving the necessary training to make sure they are able to provide the outstanding customer service that you have come to expect from B&H. We are planning for a seamless transition, but the possibility exists that there may be errors, slow downs or delays. We covet your prayers during this time. System changes, while necessary to keep our business capabilities current, are always difficult on everyone involved – especially our customers. If you have any questions regarding this change or need additional information about your specific needs, please call us toll free at 800-251-3225.